FREE DELIVERY

On orders over £50

 

CLICK & COLLECT

Collect your parcel from a local store at your convenience

 

SECURE ONLINE PAYMENT

By Card or PayPal

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Returns, Refunds and Exchanges Policy

Returns, Refunds and Exchanges Policy

Subject to exceptions, Tradewolf is happy to exchange or refund your purchase within 28 days of delivery. for Click & Collect orders the 28 days starts after you have received your 'Order Ready for Collection' email. Your refund will be credited to the original payment card.  

Unwanted goods must be returned in a fully resalable condition and any tags must be intact. Not all items can be returned if they are opened. This includes music, software and video games. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. Merchandise that has been worn, used, or altered will not be accepted for return or exchange. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

The original shipping charge will not be refunded.

 

Exchanges


If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You still will have to pay return shipping. 

How to Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 28 days of your purchase. 

1. Please email tradewolf@outlook.com to request a refund and we will send you the details needed to return your item.
2. Include in your package the return label you received with your item filling out all fields required.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Paypal 

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

DPD

YODEL

ROYAL MAIL


Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address 
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data. 

Cookies and Browser Information 

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information. 

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