FREE DELIVERY

On orders over £50

 

CLICK & COLLECT

Collect your parcel from a local store at your convenience

 

SECURE ONLINE PAYMENT

By Card or PayPal

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Customer Service

Tradewolf wishes to be an organisation that puts the needs of the customer first. Our staff are committed to providing a responsive, caring and professional service.

All orders taken will be shipped out within 48 hours. Next day orders received before 2pm Monday- Friday will be shipped out that day.

We promise to:

  • Act in a professional manner and be polite at all times
  • Deal with your enquiry promptly or explain the reason for any delay
  • Listen to you and ask for your views
  • Keep our promises
  • Be open and honest and explain our decisions
  • Apologise when we make a mistake and put things right
  • Accept your right to complain and guarantee a full investigation and considered response
  • Treat you and your data with respect

 

We aim to:

  • Answer the phone within seven rings
  • Return your call within one working day if you have left us a message
  • If your query can't be resolved within 10 days we will contact you to explain why and give you an explanation
  • Acknowledge emails sent to tradewolf@outlook.com within 48 hours and respond fully within 10 working days
  • Respond to complaints within 15 working days

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